This website can be accessed at www.blublood.com and is owned and operated by Regalo ed Fragranza t/a Blu Blood. These website Terms and Conditions govern the ordering & sale of tickets, and the use of this website. These Terms and Conditions are binding and enforceable against every person that accesses or uses this website. By completing bookings on this website, you acknowledge that you have read and agree to these Terms and Conditions.
We operate an online ticketing platform that allows event organizers to create, manage, and sell tickets for live events, concerts, conferences, festivals, theatre shows, and more. Customers can purchase tickets online and receive e-tickets instantly via email or through their online account. Our services include secure online payments, digital ticket delivery, event promotion tools, and gate management support for organizers.
Transaction Currency
All transactions are processed in South African Rand (ZAR).
Return/Refund Policy
Refunds will only be issued in the case of event cancellations or date changes initiated by the event organizer. Customers must submit refund requests within 7 days of the event cancellation announcement. All refunds will be processed via the original payment method. No refunds will be provided for customer error or no-shows.
Privacy Policy
We respect our customers' privacy and are fully compliant with the Protection of Personal Information Act (POPIA). Customer information such as names, email addresses, phone numbers, and payment details will be used solely for the purpose of processing transactions, delivering tickets, and communicating event-related updates. We do not sell or share personal information with third parties without consent.
Export Restrictions
Not applicable – no physical goods are exported. All services and digital ticket deliveries are intended for use within South Africa unless otherwise specified by the event organizer
Delivery Policy
All tickets are delivered electronically via email and/or accessible through the user's account on our platform immediately after payment confirmation. No physical delivery is required.
Governing Laws
These Terms and Conditions and our relationship and/or any dispute arising from or in connection with these Terms and Conditions shall be governed and interpreted in accordance with the laws of the Republic of South Africa. Your continued use of the Website will constitute your consent and submission to the jurisdiction of the South African courts regarding all proceedings, transactions, applications or the like instituted by either party against the other, arising from any of these Terms and Conditions. In the event of any dispute arising between you and Blu Blood for the Sale of tickets, you hereby consent to the non-exclusive jurisdiction of the High Court of the Republic of South Africa notwithstanding that the quantum in the action or proceedings may otherwise fall below the monetary jurisdiction of that court. Nothing in this clause or the Terms and Conditions limits your right to approach any court, tribunal or forum of competent jurisdiction in terms of the CPA.